British travelers have found it difficult to board flights after the NHS COVID pass became unavailable.
Users who tried to access proof of their vaccination status through the NHS app and website found that the service was inaccessible on Thursday.
“We are sorry that the NHS COVID Pass is currently unavailable. At this time there is no alternative route to access this information via the NHS app or online,” an error message read.
“If you have already downloaded the information, then your access should not be affected.”
On social media, several travelers said they had been unable to check in at airports because they couldn’t prove their vaccination status.
The requirement for people to show the NHS COVID-19 The pass to visit indoor and outdoor events and venues in the UK was removed earlier this year.
However, it is still used as a way for people to show their vaccination status when traveling abroad to certain countries, such as Spain.
‘I have a flight at 6 am’
Jon May is due to fly to Valencia from Bristol at 6am on Friday for a work conference, but when he tried to download his proof of vaccination, he found that it was not available.
The 32-year-old said: “I’ve had all three punctures, I went to the NHS app… and it said ‘service not available’. I was like, ‘what do you mean service not available?’ I have a flight at 6 am.
May, who works in marketing, said he has no other documents to show he has been vaccinated and is nervous about being stopped at the Spanish border.
“If it doesn’t work, I hope they accept it… I’ve had all my shots, I just can’t get certified,” he said.
“If they said it would be back up and running in six hours or 12 hours, that would be fine, but I don’t know what’s next… I could get to Spain and get deported from Spain, and that would be really embarrassing.”
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Fi Bartlett, from Bournemouth, will travel to Malaga on Saturday but was unable to complete her online check-in for her flight without proof of vaccination.
The 24-year-old said: “We may be fine…if it’s still bad, I’m not sure what we’re going to do, we’ll probably show up at the airport with our vaccination paperwork that we got when we got stuck and hope for the best.”
NHS Digital said it was aware of the problems and is “urgently” investigating the matter, adding that it will “provide an update as soon as possible”.
“We apologize for any issues this may cause and appreciate your patience as we work to resolve this,” he said on Twitter.