“Saturday Night Dwell” is becoming a member of in on several 2022 vacation travelers’ favorite pastime: hating on Southwest Airlines.
“More than the holiday season, we messed up,” stated Heidi Gardner, who performed a Southwest staff on this week’s episode of the NBC sketch comedy exhibit, as did Michael B. Jordan, Devon Walker and other folks. “Our program collapsed and countless numbers of flyers have been still left stranded. And you understandably screamed at us for times on end, even more than you usually do.”
But in no way panic. On “SNL,” Southwest vowed to make adjustments in buy to deliver a “much better, far more modern day Southwest knowledge.”
“For starters, we are lastly upgrading our whole interaction procedure to 2008 Dell computer systems,” Gardner said – a phase up from the airline’s 2002 ThinkPad laptops.
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The sketch also included jokes that the airline will create a new premiere lounge by holding two or three tables at an airport Starbucks and will keep track of air traffic with computers instead of pen and paper.
Southwest will also sort luggage by color to keep bags from getting lost. For example, all red bags will go to Dallas and blue to Charlotte, North Carolina. This also makes bag sorting passengers’ responsibility.
“Here at Southwest, mistakes were made, and that’s on us, mostly. But some of it’s on you,” Gardner said. “Again, you bought a Southwest ticket. You obviously don’t respect yourself, so why should we?”
Southwest reported a $220 million loss after taking a hit of $800 million from canceling about 16,700 flights in the last 10 days of December, according to airline executives during the carrier’s fourth-quarter earnings call on Thursday.
The Transportation Department is investigating whether Southwest scheduled more flights than it could realistically expect to handle, which it says would violate federal laws against deceptive trade practices. Southwest says its schedule was “thoughtfully designed,” and the airline had ample staffing.
Contributing: David Koenig and Michelle Chapman, The Associated Press
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